Question 1

What is a Phone Answering Service?

Accepted Answer

A phone answering service (or call answering service) is an outsourced service that answers calls on behalf of your business. Instead of calls going to voicemail or being missed, they’re handled by real, professional receptionists who act as an extension of your team. They can answer inquiries, transfer calls, or take detailed messages when you’re unavailable - giving callers the experience of an in-house receptionist without the cost or commitment of hiring additional staff.

Question 2

How does AI superpower Moneypenny's Phone Answering Service?

Accepted Answer

AI empowers our people to deliver exceptional service on every call - from KnowledgeBase, which provides a whole host of client information at their fingertips for faster, smarter responses, to MessageMaker which accurately summarizes your calls in real time. A smarter, more efficient way to handle phone answering.

Question 3

Are your receptionists US-based and available 24/7?

Accepted Answer

Yes. Our receptionists are all US-based and professionally trained to deliver exceptional service. We offer flexible coverage, including out-of-hours and 24/7 answering (https://www.moneypenny.com/us/24-7-answering-service/) options, so your business never has to miss an important call.

Question 4

How does Moneypenny know who the call is for?

Accepted Answer

As a client of our Phone Answering Service, you’re given a unique forwarding number. Any calls received on that line will automatically display your business information here at Moneypenny and the call will be answered in your company name, with your preferred greeting and tone of voice.

Question 5

How quickly will I receive my Phone Answering Service messages?

Accepted Answer

Messages are sent to you immediately, via your preferred method – such as email, SMS, or through our app. That means you stay informed in real time and can respond when it suits you, without being interrupted.

Question 6

Does Moneypenny keep a log of my past messages?

Accepted Answer

Your Moneypenny Receptionist has a log readily available. You also have, via your online portal and app, access to a real-time updated log of all calls and messages from the past three months.

Question 7

What happens after hours?

Accepted Answer

By default, our Phone Answering Service operates from 8.30am to 6.00pm. Outside of these times your calls will be forwarded to our voicemail system, where your Moneypenny Receptionist will have recorded a personalized greeting message for you. For phone answering support outside of these hours, talk to us about our evening, weekend, and 24/7 answering (https://www.moneypenny.com/us/24-7-answering-service/) solutions.

Question 8

How will my Moneypenny Receptionist deal with members of my team if they're working remotely?

Accepted Answer

This isn't a problem at all - your Moneypenny Receptionist will have a diary with all your colleagues' names and numbers readily available. Call handling (https://www.moneypenny.com/us/call-handling-service/) instructions can be tailored differently for each employee; whether that's transferring calls to landlines or cell phones or sending messages immediately via email or SMS. This means we can connect with your team members wherever they’re working.

Question 9

What happens if my Moneypenny Receptionist is on the phone when one of my calls comes in?

Accepted Answer

Your call will be routed to one of their four teammates. Each one has all your information in front of them before answering the call. All Moneypenny Receptionists work in small teams of five to ensure continuity of service.

Question 10

How much does a Phone Answering Service cost?

Accepted Answer

Our pricing is flexible and based on your needs, such as call volumes and hours of coverage. Rather than a one-size-fits-all package, we tailor our service, so you only pay what works best for your business. Get in touch (https://www.moneypenny.com/us/phone-answering-service/#phone-answering-bottom-form) with our team to request a quote.

Question 11

Will I be tied into an ongoing contract?

Accepted Answer

All of our smaller Phone Answering Service plans (including 150 minutes and below) have a minimum contract term of three months. After that, we require one month's notice to close your account on the date of your next invoice. For our larger plans, we require either a six or twelve-month commitment (depending on the volume of included minutes) with three months' notice to terminate your account.

Question 12

Can you speak with my customers in different languages?

Accepted Answer

We sure can. We offer a Bilingual Answering Service (https://www.moneypenny.com/us/bilingual-answering-service/), meaning that whether your customers speak English or Spanish, they will be greeted by a professional, friendly and understanding voice every time they call.

Phone Answering Service

Quality phone answering delivered by the very best

Why choose Moneypenny for Phone Answering Services

Friendly receptionists you'd be happy to hire yourself

Proprietary AI tools to ensure no calls are missed

A one-of-a-kind noise controlled call answering environment

Phone answering from
just $165 per month

Powerful features built in

Experience the benefits of our Phone Answering Service

A trusted partner to businesses across all industries

How our Phone Answering Service works

Choose your plan

Forward your calls

We answer your calls

Get messages instantly

Sound good? Hear our Phone Answering Service in action:

AI superpowering every conversation

Where great conversations happen

Brilliant people you would hire yourself

The #1 provider now and always

A unique culture built with heart

Seamlessly integrated with AI